Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Steel Stem offers local delivery within our designated service areas, with fees based on the delivery location and order size. Customers will receive an estimated delivery window when their order is confirmed, and same-day delivery may be available depending on availability and may include an additional fee. Someone should be available to receive the order; if no one is home, Steel Stem may leave the arrangement in a safe location when appropriate, or a redelivery fee may apply if delivery cannot be completed. Once an order has been safely delivered, Steel Stem is not responsible for damage caused by weather, pets, improper handling, or the recipient. Delivery fees, service areas, and policies are subject to change.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.